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Delivery And Returns

Delivery policy

Best customer experience is our aim and the delivering your order is of paramount importance to us. We will be contacting you at least 24 hours in advance – both via mail and phone – to confirm your delivery address and time.

Our own staff will be ones who will be delivering your order and collecting the payment. An invoice for the same will be given to you for the same. 

All your orders will be gift wrapped free of cost from our side

Cancellation & Returns Policy

You can cancel your order 3hrs prior to delivery by calling our customer care at XXXXXX (10.00 am-6.00 pm; Monday-Saturday), or by emailing us at support@giftsouq.me for free of cost.

After you receive the products, if you are not completely satisfied with the products, you can return all the items(part returns are not accepted) in the order to us in the unused condition within 7 days of delivery to get a 100% refund.


All returns must be accompanied by the original sale invoice.